Account Holder Privacy Policy

The privacy of your data matters to us. We may access your account information to assist you, fix bugs, and to improve City Sync. We log access to accounts by IP address, for your security.

Identity & access

When you sign up for a City Sync account, we ask for your name, email address, and a phone number, as well as some information about your organization. This allows you to personalize your new account and receive invoices, updates, and other essential information. We’ll never sell your personal info to third parties, and we won’t use your name or company in marketing statements without your permission, either.

When you pay for City Sync, we ask for your billing information. This allows us to charge you for service and to send you invoices. Your billing information is passed directly to our payment processor and doesn't ever go through our servers. We store a record of the payment transaction for account history and billing support.

When you write Restore Strategies with a question or to ask for help, we'll keep that correspondence, and your email address, for future reference. We also store any information you volunteer, like surveys, for as long as it makes sense.

The only times we’ll ever share your info:

Your Rights With Respect to Your Information

Restore Strategies recognizes and will comply with U.S privacy law. Desiring to protect your information we list your your rights, limited by applicable law. Your rights include:

Many of these rights can be exercised by signing in and directly updating your account information. If you have questions about exercising these rights or need assistance, please contact us at accounts@restorestrategies.org.

Processors we use

As part of the services we provide, and only to the extent necessary, we may use certain third party processors to process some or all of your personal information to increase your account security and improve user interface. The processors we use are

Law enforcement

Your data matters. However, Restore Strategies reserves the right to cooperate with law enforcement for the protection of all citizens. We will not hand your data over to law enforcement without considering your privacy first. We will comply with U.S. law.

Security & Encryption

When you are logged in, all data on your account is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are secured by a third party (see third party processor list linked above). Data isn’t encrypted while it is live in our database (since it needs to be ready to send to you when you need it).

Location of Site and Data

This Site is operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By using our Site, participating in any of our services and/or providing us with your information, you consent to this transfer.

Changes & questions

Restore Strategies may occasionally update this policy — we’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. You can access or change your personal information at any time. Email accounts@restorestrategies.org


Questions about this privacy policy? Please email accounts@restorestrategies.org and we’ll be happy to answer them!